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This page contains all terms and conditions that stand for all orders placed on this site.
LaRose.com is a website from OM VENTURA PRIVATE LIMITED which is registered with the government of Karnataka. This page contains all terms and conditions that stand for all orders placed on this site.
For all same-day orders, orders have to be made before 5 pm on the same day. All orders made after this shall be considered for delivery latest by the next day.
We do not guarantee any timed delivery, our regular delivery timings are between 9:00 am to 9:00 pm. Clients can request specific timings in the Special Instructions section of the payment form. We will try our best to honour the client's request but cannot commit 100% efficiency in the timing of delivery.
Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine's Day, Mother's Day, Rakhi, New Year’s Eve, etc. The order cancellation would not be possible in such circumstances.
For Valentine Midnight delivery, delivery will be done between 10 PM to 01 AM.
All the discounts are decided by the La Rose team and none of the discounts and offers can be clubbed together.
Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine's Day, Mother's Day, Rakhi, New Year’s Eve, etc. The order cancellation would not be possible in such circumstances.
For Valentine Midnight delivery, delivery will be done between 10 PM to 01 AM.
Any changes to the recipient address would be entertained free of cost if they are requested before 48 hrs of the actual delivery. Changes after that will not be entertained and the order would not be canceled. Change of address would not be possible for products from the gift section after dispatch.
Any changes to the order would be entertained with monetary adjustments if requested before 48 hrs of the actual delivery. Changes after that will not be entertained and the order would not be canceled.
Cancellation charges of 5% are applicable on all cancellation requests.
The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on the site because of different vendors & different season constraints. Although the quantity of the product will be the same, if substitutions are required due to non-availability of products, these substitutions will be of equal or higher quality.
Change of color of flowers due to non-availability shall also be considered under this condition. Also, the icing and design of the cake may vary from the image depending upon local availability.
Any complaint about delivered products will be considered within 24 hrs of the delivery. Customers need to report the issue to customer support channels via Calls/WhatsApp or Emails.
a) Delivery will be made as per the delivery instructions. For example, if delivery instructions state that the product must be delivered to the recipient only, it will not be given to anyone else and shall be considered delivered if the recipient is not available. If the recipient doesn't accept the delivery, we shall consider the order to be delivered.
b) La Rose will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme, and color scheme of your arrangement are preserved and will only substitute items of equal or higher value.
We, however, reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product.
If La Rose finds that the same order has been made twice, we will try to contact the customer and get that clarified. If the customer is not contactable, we will take the decision on our behalf and that will be final.
If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings, or any other reason, we hold the power to reject that order or ban that customer without being answerable to anyone.
In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer, the order shall be considered delivered and no refund will be made. Please refer to the Cancellation and Refund Policy for further details.
All courier items will be shipped using BlueDart or an equivalent courier. As such, we cannot specify any delivery date or timing for such orders. All orders will be delivered between 9 am - 7 pm and may take 3-9 days of shipping time depending on the product, availability, and other parameters.
We hold the right to extend our services to any individual, organization, group, or business unit. We may refuse to serve any individual, organization, group, or business unit solely on our own will and we will not be answerable to anyone.
La Rose may amend its Terms & Conditions from time to time. These terms shall be governed by and construed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Karnal.
These Terms and Conditions, together with La Rose's cancellation and refund policy, Privacy Policy, Disclaimer, and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and La Rose with respect to your use of and material available on the site, and they supersede all prior or contemporaneous communications and proposals between you and La Rose with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.
I understand that La Rose and Bakingo can send transactional and promotional SMS, Calls, WhatsApp, RCS & Emails on my registered ID & number.
La Rose's objective is to provide the best service and quality products, and to ensure the same, La Rose might contact the receiver seeking feedback.
In any case, if the order is placed by any individual unethically from LaRose.com, this will be considered as part of fraud. The company has the right to cooperate with competent law enforcement agencies and to ask them to take appropriate action whenever such phenomena occur. Additionally, the company will notify the police or other competent authority.
To close your account, you can send us an email with the subject "Termination". Our team will contact you and confirm the cancellation of your account by email.
You will no longer be able to log in or access your account, retrieve or edit content or information, or view your account history and will no longer be able to receive calls or emails from La Rose.
Your account will be deleted at your request within 30 days. If you do not wish to delete your account, you can contact our team before the 30 days expires.
La Rose never asks for any of your personal bank details. Please do not share your personal bank details like Card Number/Pin/CVV/OTP/Card Expiry Date/UPI Pin over Phone/Mail/SMS with anyone.
If you have any questions/comments about our Terms & Conditions, please email us at